Where are delivery details?
The browser used to place an order can open its private order page. Delivered details appear there and a delivery email is also attempted. You do not need a shop account.
If email is missing, check spam, filtering and the address entered at checkout. Delivered content remains on the order page even if email delivery fails.
How is each product delivered?
- ExHentai and Basic Accounts: username and password, delivered manually after payment confirmation.
- Cookies: automatic session delivery after confirmed payment when stock is available. Waiting for stock does not mean payment failed.
- Assisted Donation: manual processing on the account supplied at checkout, followed by confirmation on the order page.
Payment and delivery statuses are separate. Manual delivery is not instant. Ask support before paying if you have a deadline.
Recover an order on another device
- Open order lookup and enter the original checkout email.
- Check that inbox and spam folder for the private verification link.
- Open the link on the device and browser you want to use, then explicitly confirm verification on the page.
- After verification, view the order and delivery details and use that order's support conversation.
Verification links expire after 15 minutes and are single-use. Request another if used or expired; avoid repeated rapid requests.
An ordinary order URL or order number alone does not grant access. Copying the URL to another device still requires email verification.
Wrong email or no access to the inbox?
Give support verifiable order details: order number, platform payment record, payment time and amount. Merely supplying an order number does not authorize access to another person's order.
Your EH account's recovery email and the shop's checkout email are different. EH password recovery does not recover a shop order.
Paid, but not delivered yet?
If the order says paid and awaiting delivery, wait for the relevant product to be processed. If payment is pending, check the provider as described in the payment guide. Do not pay again just because no email arrived.
Enter support from the order page to preserve its context.
Order support and visitor chat
Each order has a separate support conversation, protected by order access authorization. Visitor chat is separate. Recovering an order does not merge all earlier visitor chats; recover the old visitor conversation using the chat page's email verification flow.
After delivery
Account buyers should follow the login guide; Cookie buyers should use the import guide. Assisted donation buyers should check benefits on their existing account.
Do not publicly share passwords, delivery content, complete Cookies or email verification links. Share only the error and redacted screenshots.